Right of withdrawal
Note: Customers must bear the costs of returns for online orders themselves if they exercise their right of withdrawal.
a) The right of withdrawal only applies to consumers. There is also no right of withdrawal for the delivery of goods that have been manufactured according to customer specifications or are clearly tailored to personal needs.
We would like to point out that you have a 14-day right of withdrawal. If you want to cancel the sales contract, please fill out the following form and send it back to us. The right of withdrawal only applies to consumers. If you cancel a sales contract, we must immediately repay the payments we have received from you, including delivery costs, and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract and the goods.
If you exercise your right of withdrawal, you must return the goods to the address stated in the form immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. You bear the direct costs of returning the goods. You must pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties and functionality.
There is no right of withdrawal for deliveries of goods that have been manufactured according to customer specifications or are clearly tailored to personal needs. Downloads (e-books, audio and video recordings or software) and consumables (for reasons of hygiene or wear and tear) such as electrodes, electrode gel, adhesive electrodes, electrode sponges, headbands, batteries, rechargeable batteries, electrode bands, fabric covers for rod electrodes and bath liquids are also excluded from return.
b) All fee information is subject to typographical and printing errors.
The prices for the goods offered by the seller include statutory sales tax, but not any import duties. Shipping costs are shown as a separate item on the invoice and are deemed to have been approved by the customer in terms of content and amount when placing the order.
Availability reservation: If the seller determines after conclusion of the contract that the ordered goods or services are no longer available from the seller or cannot be delivered for legal reasons, the seller can either offer goods or services of equivalent quality and price or withdraw from the contract. Payments already received will be refunded by the seller immediately after withdrawal from the contract.
Dimensions, drawings and illustrations etc. are non-binding.
The goods should be returned in an unused and re-saleable condition and in the original packaging. For items that are affected by signs of use or whose packaging is damaged, we will charge an appropriate fee for the reduction in value. The same applies if accessories or parts are missing when the goods are returned. For products sealed in cellophane (e.g. DVDs, CDs and books), the right of withdrawal only applies if the packaging is undamaged. So it can be assumed that no use or reproduction has taken place.
The right of withdrawal does not apply to services that are agreed to be provided to the consumer within seven working days. Withdrawal from seminars, training courses or biofeedback training is only possible up to 14 days before the seminar or training date. If withdrawal from the seminar is necessary for important reasons after this deadline, the seller can inform the seminar participant who is unable to attend of the next possible date. The seminar fee will not be refunded. If a seminar or training course is cancelled for unforeseeable reasons, the seminar fees will be refunded to the seminar participants as soon as possible.
To withdraw, please use our withdrawal form. You can view, save and print the form by clicking on the following link. Please follow the instructions on the form exactly in the event of a withdrawal!